Dear Customer,

As the owner of BATTLEBOY SURPLUS, I take Pride in ensuring my Customers are treated fairly and that when they place an order, I can fulfill it as quickly as possible. I call, write and/or email them immediately if there will be more than a few day delay due to shortages in stock. It is impossible for a company to anticipate every shortage. Before I contact the Customer, I call my suppliers and get an estimated date of shipment to me, and in some cases, have paid extra for drop shipping to my Customers to avoid further delays. When my Suppliers refuse to follow through and fulfill promises and orders, thus screwing my Customers, I take offense to that and immediately seek steps to rectify the situation. In this case, I have decided that it is best for me and my Customers who are looking for dehydrated and freeze dried foods to TERMINATE my relationship with Mountain House. I have replaced them with 2 different Suppliers and will be looking for 2-3 more to ensure that I always have these types of food available.

I apologize to anyone who placed an order in the past few Months only to be told that the order was not going to be delayed, but canceled. The situation was out of my control and I am sorry. I requested that Mountain House send out letters of apology to you, but they refused. They may be one of the oldest Freeze dried food suppliers, but they certainly are not the best. They do not value Customers as I do.

Sincerely,

Christopher Storm

owner

BATTLEBOY SURPLUS